Fully Managed Solutions
Service and Support
Our team of specialist technicians and engineers service, maintain and repair your machine so all you have to do is fill it up with mix. It’s that simple.
With a dedicated service department allocated to full-time maintenance, repairs, preventative maintenance and reactive callouts you’re in safe hands when you buy a machine from Dairyglen.
Remote 4D Log-in System
Gelmatic 4D assist is a remote, Bluetooth technology that allows our team to access your machine quickly and easily from a remote location. This system is as efficient as it is effective, allowing us to resolve most issues without being on site, reducing downtime and overall maintenance costs. This system allows for total peace of mind so you stay supported and we stay connected. Always.
4D Remote Assist
Low Costs
Pro-active Maintenance
Remote Assistance
Help Using The Machine
Quick Assistance Times
Short ‘Down Time’
Quick Delivery On Spare Parts
Alarm Notice
Preventative Maintenance
We provide monthly preventative maintenance packages that spreads the cost of yearly required parts over 12 months. This includes three call-outs a year and the continual supervision of your machine to ensure all necessary parts and components are changed and maintained annually or over the lifetime of your machine.
This includes all normal wear and tear on moving parts such as seals, pump components and beater blades*
This package can also be integrated to a cleaning package providing a fully managed solution for your machine.
*This does not include operator error.
Cleaning and Servicing Packages
We offer all heat-treated machine owners a monthly cleaning package. Our team are in and out within the hour and ensure your machine is cleaned to a high food safety standard whilst also reviewing the overall health parameters of the machine to ensure your always serving the best ice-cream.
Get in touch with the team about our fully managed solutions.